How Do You Engage Learners?

They have a million things on their desks calling their names.

They've already taken the class four times, but have to be there anyway.

They don't believe they need anything you have to share.

Training isn't for them. They know it all.

Sound familiar? Are these situations you find yourself in as a learner or dealing with as a trainer?

What are your favorite techniques to engage your learners from the moment they walk in your room or log into your class? How do you keep them there so they can get the most from your content and apply the learning back on the job?

I'd love to hear your perspective.