Katrina Kennedy Training

Tom Peters's blog is right on the mark again. In their most recent post  Mike Neiss outlines points to ponder and places to focus our organization's energy:

1.  Develop your leadership
2. Don't damage your brand by cutting quality
3. Talk to your employees and customers, they are where you make your money
4. Cut costs from the top, not front line folks who do the work and deliver the services

 To his list I would add:

1.  Define what you are best at, do more of it
2. Ask your employees what isn't working, fix it
3. Reach deep into your organization to develop your talent
4. Say please and thank you, people need to hear it right now

What would you add?